You can indicate your need for a Subscriber Contract by calling our call center, write e-mail, letter or in person at our customer service office.

In the case of a name change request, the current subscriber's declaration of consent (consent) and the new subscriber's details required for the contract are required. The contract may be signed or mailed to the new customer at our customer service office.

The cancellation of the service can only be in writing, the cancellation can be sent to us by mail or electronically.
The cancellation must include the following:

Subscriber Name

the exact address of the subscription,

contract number

date of termination of service (cannot be retired retroactively!)

a contact we can contact if necessary.

The advantage of concluding a fixed-term contract is that you will be able to use the service for a more favorable monthly fee compared to the prevailing GTC prices. We are unable to offer these discounts for indefinite contracts.

After the expiry of your fixed-term contract, your subscriber contract will automatically become unlimited and your services will not be terminated. You have the opportunity to sign another fixed-term contract. In this case, you can order our current promotional packages. Please contact us if you need to renew your contract.

Only devices that have a processing unit (tuner) capable of receiving digital signals are suitable for digital transmission. There are several types of digital broadcasting. Your TV must have a DVB-C tuner to receive digital cable broadcasts. If your device does not have its own cable digital receiver, you can watch a digital broadcast by setting up a separate set-top box.

Optional packs can only be ordered with a LARGE digital package. To receive the supplement package, we provide 1 IRDETO encoded subscription card that can be viewed on 1 device. To use the card, the subscriber must have a suitable card accepting device:
- If the TV set itself is capable of receiving digital broadcasts (not broadcasting via set-top box), a IRDETO CI + Card Receiver Module must be inserted into the TV's CI input and the code card inserted. You can also purchase or rent an Irdeto CI + module from our company and contact our customer service for further information.
- If your TV set is not capable of receiving digital broadcasts by itself, you will need a set-top box that has a built-in IRDETO card receiving module, in which the code card is inserted. A removable module set-top box can also be purchased or rented from our company, and you can contact our customer service for further information.

The subscription fee for the supplement package is 1 piece of code card that can be watched on 1 device. The card can be moved to another device if you want to use it with another TV.
It is possible to rent a 2nd or 3rd code card along with your subscription, and you can get more information about our monthly service at our customer service. In this case, each card requires a separate decoding device (IRDETO CI + module or IRDETO card receiver set-top-box).

First, make sure your device is capable of receiving digital channels.
If your device has a DVB-C tuner, try searching the channel using the information in the " Parameters for Digital Quick Search " section.
Most TVs require DVB-C broadcasts to select the "cable" or "antenna" input when searching.

Unfortunately, many TV manufacturers have found that the device software skips several channels during automatic scanning. In such a case, we recommend that you click on the channel name in the channel list on the website to view the reception parameters for that channel and use the TV menu to search for MANUALLY.

First, make sure that the connectors on the TV and the wall socket are properly plugged in, not slipped, or rocked.
If the connectors are properly plugged in, move the antenna cable slightly and see if the error changes to move.
If you have another digital TV set, check to see if there's a problem there.
If the error persists, please contact us!

In digital broadcasting, it is possible to transmit multiple audio tracks in addition to the picture, so many channels have several different languages or audio types (eg stereo or 5.1).
Which of the several audio tracks you select depends on your TV's settings.
If you are watching a program that has a Hungarian audio track but your device is not set to Hungarian as the default, please check the "Language settings" setting on your device. Most menus are usually labeled as "primary language".

In such a case, we recommend that you click on the channel name in the channel list on the website to view the reception parameters for that channel and use the TV menu to search for MANUAL BATCHES.

First, make sure that the connectors on the TV and the wall socket are properly plugged in, not slipped, or rocked.
If the connectors are properly plugged in, move the antenna cable slightly and see if the error changes to move.
If you have another TV set, check to see if there's a problem there.
If the error persists, please contact us!

For speeds above 100 Mbit / s, the following are required:

If there is a router, then the router must have at least a Gigabit (1 Gbps or 1000Mbps) WAN port. You can check your router's parameters in the router's manufacturer's description or on the manufacturer's website

The device you want to use must have the correct network card (gigabit)

proper connection between our endpoint (modem) and your device (preferably gigabit UTP / FTP cable)

To measure network speed, proceed as follows:

Connect your device to the modem DIRECTLY with WIRED for measurement (preferably a computer with a gigabit port). Do not measure via wifi!

For speed measurement, we recommend speedtest.net, where you can open the measurement in your browser. Be sure to choose a Hungarian server on the site, preferably Satelit Ltd. or a large national service provider (eg Vodafone or Telenor).

You can also do the measurement by connecting it to the router. If the router is incorrect, there may be a significant difference between the measured result and the speed available on the modem! We recommend the speed on the router as a guide only, make the measurement directly on the modem!

Other alternative speed measurement sites, especially those for foreign servers, often have limited measurement capacity from the international network and are often inadequate to measure the actual Internet speed available on the modem
Link to speedtest.net server: speedtest.net

Generally, when you are away from your modem, you may experience slower Internet access when your modem is connected to a Wi-Fi router and your devices are connected wirelessly via Wi-Fi. Moving away from the router will reduce the strength and quality of the wifi signal and may be interfered with by many other interfering features or by neighboring wifi devices. Unfortunately, in many cases, the router's lifetime can affect signal strength and reduce the performance of the radio over time.
It is often worth considering whether moving the router to another location can improve coverage, or upgrading your home's internal network, or setting up a new Wi-Fi hotspot.
The service provider is able to provide the quality of service it provides up to the point where the subscriber passes, the network devices (eg router) behind the modem are the responsibility of the subscriber.

The reliability and transmission speed of a wireless connection are highly dependent on environmental influences. Interferes with the transmission of' background noise 'from other wireless devices operating on the same frequency / channel. The propagation of radio waves can be compared to light, so if the transmitter and the receiver are not' seen ', a significant reduction in speed is expected. (Some building elements are almost "transparent" to radio waves. Such are plasterboard or thin-walled brick walls, while others are almost completely "opaque", such as metal grilles, reinforced concrete slabs, wet rooms, etc.).
It is also worth checking that the bandwidth of the wireless network device is up to the subscribed performance, and that the router and devices (tablet, laptop, phone, TV, ...) support the use of advanced wireless protocols.
As you move away from the router, the strength and quality of the wifi signal will be reduced, in many cases, the router's lifespan may affect signal strength and the performance of the radio may decline over time.

It is also important to know that the bandwidth data shown on routers is the theoretical maximum, and their actual capacity is usually significantly lower.If a device (router / pc / phone / tablet / tv, ...) can work according to the " 802.11 b / g / n " standard (renamed Wi-Fi 4th generation), then it can typically be 70-75 Mbps . This means that even though higher speeds are available on the modem, the device will never be able to take advantage of it due to its own narrower WiFi capacity. However, higher speeds are available on the service provider's terminal (modem), only the slow client device cannot use it due to its own limitations.
If a device (router / pc / phone / tablet / tv, ...) can work according to the "802.11 b / g / n / ac " standard (renamed Wi-Fi 5 generation ), it is typically capable of 400-500 Mbps . This means that even though higher speeds are available on the modem, the device will never be able to take advantage of it due to its own narrower WiFi capacity. However, higher speeds are available on the service provider's terminal (modem), only the slow client device cannot use it due to its own limitations.

If you are using a device with a cable or wifi capability less than the maximum speed available in the subscription package, we recommend that you replace your device with a more advanced one that is at least "802.11ac or 802.11ax" (Wi-Fi 5 or Wi-Fi 6 generation) for a standard device.

The maximum speed specified in the Internet package always refers to the maximum speed available directly at the subscriber's endpoint on the service device via cable.
The guaranteed bandwidth is provided on a wired line, on a Wi-Fi connection the guaranteed speed is 0Mbit / s there is also an ethernet port on our device. Most of our modems with built-in wifi only have a Wi-Fi 4th generation and 2.4GHz antenna. It does not support the newer AC standard, 5GHz channels. For packets above 100Mbit / s, as well as for single-family homes, we definitely recommend using your own separate Wi-Fi 5 or Wi-Fi 6 generation router.
We provide Wi-Fi 5th generation terminals (modem / onu) for some subscriber packages, but we do not guarantee a speed guarantee for these devices via WiFi connection, only for cable connection.

We strongly recommend that you purchase a router that is at least Wi-Fi 5 or Wi-Fi 6th generation , meaning it supports 802.11ac or later 802.11ax. < / li>

Typically, manufacturers and distributors usually label this as: 802.11a/b/g/n/

ac

or 802.11a/b/g/n/

ac/ax

The router should have a "gigabit" input, this is usually called a WAN port and is labeled 1000/100/10 Mbps WAN Port

Also useful if your router has at least 3 or 4 additional LAN ports and their speed is gigabit (denoted, for example, 4 × 1000/100/10 Mbps LAN Port)

It is by no means recommended to purchase a slower-speed device that only supports previous standards, and such devices are mostly obsolete for current packages. Typical parameters are 100Mbit / s WAN and LAN ports, 802.11a/b/g/n wifi standard (Wi-Fi 4th generation).

If your router has other WiFi devices within range, this may affect the performance of your device. If you have multiple devices, you might want to set up a Wi-Fi channel in your router settings that is far enough away from the channels used by other devices. This avoids excessive confusion.

Yes, it is possible to request a static IP address. Please contact our customer service for further information on the current terms of service.
If you require a static address, you will still need to enable a dynamic IP address request on the device you are using, and we will associate the address with the MAC address you provide on our DHCP server. If you are using a fixed address, if you are changing a network device, please let us know the MAC address of your new device!

A static IP address is a sequence of numbers assigned by a service provider to a computer, and the client is always assigned the same number range. This number will be the machine's permanent identifier on the Internet, for example as a telephone number identifier in a communication process. Mostly a static address is needed for camera or home automation.

A dynamic IP address is a number assigned by your service provider to identify your computer on the Internet. Because the number of static IP addresses is limited, most hosts do not get permanent addresses but only temporary ones. That is, when the computer connects to the Internet, it receives an IP address, and when the user closes the connection, the address is assigned to another machine. This way, it is possible that a computer never uses the same address twice.

The download and upload speeds, expressed in Mbps, that the service provider guarantees to its subscribers for the speed of traffic within its network (from the subscriber access point to the service server) in 80% of the cases .

A measuring point formed at the network end of the subscriber power line, or the actual access point. The last point in the service provider's network towards the subscriber as long as the service provider can guarantee the quality of service. In general, this is the in-house endpoint of the cable that enters the housing. Devices after the handover point are the property of the subscriber and cannot be guaranteed by the service provider.

Number porting fee: 3500 Ft
Selected number: 3000 Ft
Special / Beautiful Number: 10000 Ft

You do not have to give up your usual phone number - known by your friends, friends and business partners - you can keep it with the possibility of porting it and transfer it to us as a service provider. The only precondition for this is if you have a charge with your existing service provider.

You can notify us of the number portability request if you choose our telephone service and our staff will initiate the process if there is no reason to reject the account - within 8 days. It is important that the service is not terminated by the other service provider or the number will not be portable. The service is automatically terminated upon successful porting.

One-time fee for number porting: HUF 3,500

It is also possible to set up a second telephone line. Monthly charge for second phone line:
- Retail, basic package: 1000 Ft
- Residential, bookable and Pletyi packages: same as the package price
- Business, non-bookable package: 3000 Ft
- Business package: 6000 Ft

Igénybejelentő
Számhordozási űrlap (Telekom)
Számhordozási űrlap (Digi)
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